What Happens When Capgo is Unavailable

What Happens When Capgo is Unavailable

Capgo is designed to be resilient and non-blocking. Your app continues to work even when Capgo services are temporarily unavailable. This document explains what happens in various scenarios.

When Capgo Service is Down

If Capgo’s servers are temporarily unavailable or experiencing an outage:

• Your app continues to work normally — Users can still open and use your app
• Updates are not downloaded — The automatic update check fails silently
• No error is shown to users — The update process gracefully fails in the background
• Existing updates remain — Any previously downloaded updates stay on the device
• Updates resume automatically — Once service is restored, normal update behavior resumes

Capgo is designed with a “fail-safe” approach: if update services are unavailable, your app simply ignores the update and continues functioning normally.

When You Cancel Capgo

After canceling your Capgo subscription:

• Existing updates remain on user devices — Users who already downloaded updates keep those versions
• No new updates are downloaded — The app stops checking for and downloading updates
• App functionality is unaffected — Your app continues to work without any changes
• Historical data is retained — Your dashboard and analytics data remains accessible for a period
• You can reactivate anytime — Resubscribing restores full update functionality immediately

The update mechanism gracefully degrades — your app becomes “static” but fully functional after cancellation.

When You Exceed Your Plan Limits

If you exceed your plan’s MAU (Monthly Active Users), bandwidth, or storage limits:

MAU Limits

• New users may not receive updates — The update check continues but may be throttled
• Existing users are unaffected — Users who already have updates continue using them
• Analytics may be incomplete — New user tracking might be paused

Bandwidth Limits

• Update downloads stop — Users won’t receive new updates until you add credits or upgrade
• App remains functional — Existing app version continues to work
• No error to users — Update failures are silent and non-blocking

Storage Limits

• New uploads may fail — You won’t be able to upload new app versions
• Existing versions remain available — Previously uploaded bundles still work
• You can upgrade or add storage — Resolving the limit restores full functionality

Summary Table

Scenario	App Works	Updates Download	Existing Updates Stay
Capgo Down	✅ Yes	❌ No	✅ Yes
Subscription Canceled	✅ Yes	❌ No	✅ Yes
MAU Limit Exceeded	✅ Yes	⚠️ May stop	✅ Yes
Bandwidth Limit	✅ Yes	❌ No	✅ Yes
Storage Limit	✅ Yes	⚠️ Downloads may be unavailable	✅ Yes

Best Practices

1. Always test your app offline — Ensure core functionality works without updates
2. Keep a fallback plan — Have a traditional app store update process as backup
3. Monitor your limits — Keep track of usage to avoid unexpected behavior
4. Test cancellation scenarios — Verify your app behaves correctly when updates stop

Need Help?

If you have questions about Capgo’s availability policies or need assistance, please contact support.