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Getting Started

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  1. Install the package

    Terminal window
    npm i @capgo/capacitor-crisp

  2. Sync with native projects

    Terminal window
    npx cap sync

  3. Get your Crisp Website ID

    • Sign up at crisp.chat
    • Create a website/project
    • Find your Website ID in Settings > Setup Instructions

Basic Usage

Import the plugin and configure it with your Website ID:

import { CapacitorCrisp } from '@capgo/capacitor-crisp';


// Configure Crisp with your website ID
const configureCrisp = async () => {
  await CapacitorCrisp.configure({
    websiteID: 'YOUR_WEBSITE_ID'
  });
};


// Open the chat
const openChat = async () => {
  await CapacitorCrisp.openMessenger();
};


// Set user information
const setUserInfo = async () => {
  await CapacitorCrisp.setUser({
    email: 'user@example.com',
    nickname: 'John Doe',
    phone: '+1234567890',
    avatar: 'https://example.com/avatar.jpg'
  });
};


// Reset user session (logout)
const logout = async () => {
  await CapacitorCrisp.resetChatSession();
};

API Reference

configure(options)

Configure Crisp with your website ID and optional settings.

interface ConfigureOptions {
  websiteID: string;
  locale?: string; // e.g., 'en', 'fr', 'es'
  tokenID?: string; // For authenticated sessions
}


await CapacitorCrisp.configure({
  websiteID: 'YOUR_WEBSITE_ID',
  locale: 'en'
});

openMessenger()

Opens the Crisp chat interface.

await CapacitorCrisp.openMessenger();

setUser(options)

Sets user information for the chat session.

interface UserOptions {
  email?: string;
  nickname?: string;
  phone?: string;
  avatar?: string;
}


await CapacitorCrisp.setUser({
  email: 'user@example.com',
  nickname: 'John Doe'
});

setUserCompany(options)

Sets company information for business users.

interface CompanyOptions {
  name: string;
  url?: string;
  description?: string;
  employment?: {
    title?: string;
    role?: string;
  };
  geolocation?: {
    city?: string;
    country?: string;
  };
}


await CapacitorCrisp.setUserCompany({
  name: 'Acme Corp',
  url: 'https://acme.com',
  employment: {
    title: 'CEO',
    role: 'Leadership'
  }
});

pushEvent(options)

Send custom events to track user actions.

interface EventOptions {
  name: string;
  color?: 'red' | 'orange' | 'yellow' | 'green' | 'blue' | 'purple' | 'pink' | 'brown' | 'grey' | 'black';
  data?: { [key: string]: any };
}


await CapacitorCrisp.pushEvent({
  name: 'checkout_completed',
  color: 'green',
  data: {
    price: 99.99,
    currency: 'USD'
  }
});

setSessionSegment(segment)

Set a segment to categorize the chat session.

await CapacitorCrisp.setSessionSegment('premium_customer');

resetChatSession()

Reset the current chat session (useful for logout).

await CapacitorCrisp.resetChatSession();

Advanced Features

Custom User Data

// Set multiple custom data fields
await CapacitorCrisp.setSessionData({
  key: 'plan',
  value: 'premium'
});


await CapacitorCrisp.setSessionData({
  key: 'signup_date',
  value: '2024-01-15'
});

Message Preset

Set a pre-filled message in the chat input:

await CapacitorCrisp.setMessageText(
  "Hello, I need help with my order #12345"
);

Chat Availability

Control when the chat widget is available:

// Hide chat temporarily
await CapacitorCrisp.setTokenID('user_token_12345');

Complete Example

import { CapacitorCrisp } from '@capgo/capacitor-crisp';


export class ChatService {
  async initialize() {
    // Configure Crisp
    await CapacitorCrisp.configure({
      websiteID: 'YOUR_WEBSITE_ID',
      locale: 'en'
    });
  }


  async loginUser(user: any) {
    // Set user information
    await CapacitorCrisp.setUser({
      email: user.email,
      nickname: user.name,
      phone: user.phone,
      avatar: user.avatarUrl
    });


    // Set custom data
    await CapacitorCrisp.setSessionData({
      key: 'user_id',
      value: user.id
    });


    await CapacitorCrisp.setSessionData({
      key: 'account_type',
      value: user.accountType
    });


    // Set segment
    if (user.isPremium) {
      await CapacitorCrisp.setSessionSegment('premium');
    }


    // Track login event
    await CapacitorCrisp.pushEvent({
      name: 'user_login',
      color: 'blue',
      data: {
        method: 'email'
      }
    });
  }


  async openSupport(context?: string) {
    if (context) {
      await CapacitorCrisp.setMessageText(
        `I need help with: ${context}`
      );
    }


    await CapacitorCrisp.openMessenger();
  }


  async logout() {
    await CapacitorCrisp.resetChatSession();
  }
}

Styling and Customization

Crisp automatically adapts to your app’s theme, but you can customize it further through the Crisp dashboard:

  1. Go to your Crisp dashboard
  2. Navigate to Settings > Website Settings > Chatbox & Email Settings
  3. Customize colors, position, and behavior

Best Practices

  1. Initialize early Configure Crisp during app initialization for immediate availability:

    import { App } from '@capacitor/app';
    

    App.addListener('appStateChange', async ({ isActive }) => {
      if (isActive) {
        await CapacitorCrisp.configure({
          websiteID: 'YOUR_WEBSITE_ID'
        });
      }
    });

  2. Set user context Always provide user information when available for better support:

    if (user.isAuthenticated) {
      await CapacitorCrisp.setUser({
        email: user.email,
        nickname: user.name
      });
    }

  3. Track important events Use events to provide context to support agents:

    await CapacitorCrisp.pushEvent({
      name: 'error_occurred',
      color: 'red',
      data: {
        error: error.message,
        screen: 'checkout'
      }
    });

  4. Handle logout properly Always reset the session when users log out:

    async logout() {
      await CapacitorCrisp.resetChatSession();
      // Your other logout logic
    }

Platform Notes

iOS

  • Requires iOS 10.0+
  • Uses native Crisp iOS SDK
  • Supports push notifications (configure in Crisp dashboard)

Android

  • Requires Android 5.0 (API 21)+
  • Uses native Crisp Android SDK
  • Material Design compliant

Web

  • Falls back to Crisp JavaScript SDK
  • Full feature parity with native platforms